COMPLAINTS

Complaints

Your satisfaction is our absolute priority. We make every effort to ensure that the products offered meet the highest quality standards. However, if the received goods have a defect or fault - you can exercise your right to complain.

How to file a complaint?

1. Contact us:
   📩 kontakt@tick-co.com.pl
   📞 111 222 333

2. In the message, provide:

   • first and last name,

   • order number,

   • description of the defect or problem,

   • photos or a short video showing the defect (this speeds up the complaint process).

3. Pack the product along with proof of purchase.
   If possible - include a short description of the problem or a printout of the complaint form.

4. Send the package to the complaint address:
   ADDRESS
   

Resolution time

We process complaints without undue delay - within a maximum of 14 days, but most often it takes much less time.

What next?

After a positive review of the complaint, we offer:

• product repair,

• exchange for a new item,

• or a full refund — according to your preference.